Ordering repeat prescriptions
Repeat prescriptions should be ordered 48 hours in advance from Monday – Friday. Please allow extra time for Bank Holidays as this is a very busy time.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- Post us your request – enclose a stamped addressed envelope if you want your prescription posted back to you
- bring the paper form to the surgery, Monday to Friday from 8am to 6.30pm
- Email richmondmedical-centre@nhs.net
Telephone requests are only accepted for the elderly and vulnerable.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
- If you would like any of the local chemists to collect your prescription, please ask the reception desk if this is possible.
- Please check that all your medication is correct on collection so that any discrepancies can be resolved at that time.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 0121 743 2159
- fill in our medication query form
Medication reviews
You will be asked to see the doctor/nurse/clinical pharmacist from time to time for a review of your medication.
We like to keep a close eye on your medication and monitoring from time to time to make sure we are giving you what is best for your condition.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.