This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the link below.

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

Patients and their representatives can give feedback or raise concerns, including how patients can contact their integrated care board (ICB) and Healthwatch. Patients are encouraged to contact their GP practice initially.

NHS Birmingham and Solihull ICB
Compliments, concerns and complaints :: NHS Birmingham and Solihull
Email: bsol.patientexperience@nhs.net
Telephone: 0121 203 3313
Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
 
Healthwatch Birmingham and Solihull
Contact Us – Healthwatch Birmingham & Solihull
Email: info@healthwatchbsol.org.uk
Telephone: 0800 652 5278
Write to: PO Box 16875 – Birmingham – B16 6TN

NOTE: Information in the “You and Your General Practice” document is provided and directed centrally and is subject to national
review. The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software
and other physical, legal, contractual and safety constraints, as well as central factors and resources outside the control
or gift of the practice.